1. Cancelling your plan
You can stop paying at any time. Go to Settings → Plan & billing and choose Turn off autopay. No further charges will be made, and you keep Pro or Business until the end of the period you’ve already paid for. After that your account moves to the Free plan — your page and data stay.
If you paid once without autopay, there’s nothing to cancel: the plan simply ends on its end date.
2. 7-day refund on your first purchase
If you’re not happy with your first Pro or Business payment, email us within 7 days of paying and we’ll refund it in full — no questions asked. Your account then moves back to Free (and a premium username claimed with that plan is released).
3. Renewals
Renewal payments (autopay charges and repeat purchases) aren’t normally refundable, because you can turn autopay off before the next charge at any time. We send a receipt for every charge.
Forgot to cancel? If an autopay renewal was charged and you haven’t used any paid features since, email us within 48 hours of the charge and we’ll refund it.
4. Failed, duplicate or wrong charges
- Money taken but plan not activated: it’s usually matched automatically within an hour. If not, email us with the payment ID from your bank or receipt and we’ll activate the plan or refund it.
- Charged twice for the same period, or charged after you turned autopay off: we refund the extra charge in full.
- Failed payments: if your bank shows a debit for a payment that failed, it’s usually reversed by the bank automatically within 5–7 business days. If not, contact us.
5. How refunds are paid
Refunds go back to the original payment method through Razorpay. We start the refund within 2 business days of approving it; it then usually reaches your account within 5–7 business days, depending on your bank. To ask for a refund, email [email protected] from your account’s email address with the payment date or payment ID.
6. What isn’t covered
- Partial refunds for unused days after the 7-day window, except where we discontinue a feature or close your account without a breach on your part.
- Accounts suspended or closed for breaking our Terms.
Purchases from creators’ pages — products, bookings or UPI payments made to someone’s Fyfolio page — are paid directly to that creator. Fyfolio doesn’t receive that money, so refunds for those purchases must be requested from the creator.
7. Delivery
Fyfolio plans are digital services. Nothing is shipped — your plan is activated on your account as soon as the payment is confirmed, usually within seconds.